NeetoDesk Features
From simplifying ticket management to automating workflows NeetoDesk has everything that you can expect plus way more!
Simplified ticket management
Manage tickets in a hassle free manner and provide timely resolution.
Omnichannel Support
Allow customers to create ticket from different channels.
Multiple Mailboxes
Manage your workflow better with multiple mailboxes in one centralised platform.
Custom Ticket Fields
Create custom ticket fields to match your workflow and also personalise your data collection.
Custom Views
Custom dashboard views for quicker access to tickets for efficient handling and prioritise based on specific criteria.
Canned Responses
Answer common questions quickly and in a consistent manner using canned responses.
Private Notes
Record notes about the customer for future references and to serve the customer better.
Tags
Tag tickets with keywords and then filter and execute automation rules using them.
Ticket Activity Log
Track all ticket actions for a clear audit trail and ensure transparency in support process.
Intelligent Ticket Routing
Smartly direct customer tickets to agents based on round robin or load balanced routing.
Satisfaction Ratings
Let customers rate their support experience when a ticket is resolved.
Keyboard Shortcuts
Navigate and manage tickets quickly by using keyboard shortcuts.
Automation rules
Set up automation rules to handle repetitive tasks and define custom workflows.
Service Level Agreement
Set deadlines for ticket response and resolution based on different business hours or categories.
Manage Approval
Increase accountability and ensure customers receives the right resolution using the approval process.
Knowledge Base Articles
Write relevant help articles in Knowledge Base to cut down incoming tickets.
Custom Roles
Build custom roles and permissions to match your workflow.
Business Hours
Designated periods during which customer support is available, ensuring timely responses.
Smart Collision Detection
Prevents conflicting responses by alerting agents when another is already working on the same customer ticket.
Merge Tickets
Simplify ticket management by merging related inquiries into one, saving time and reducing repetition.
Reports and Analytics
Measure and Track performance with metrics on tickets, agents and customers for efficient customer support.
Bulk Action
Enables workflow improvement and time-saving through bulk actions like merging, agent assignment, status updates, spam reporting, and ticket organization
Web Forms
Simplify ticket submissions by customizing forms to gather essential customer information for timely issue resolution
Tasks List
Create custom tasks for tickets, including importing task lists and tracking activities across tickets.
Mobile App
Stay connected on the go with mobile app. Respond to tickets and access customer information anywhere.
Google Sign In
Google sign-in offers secure and convenient way to access and manage your tickets.
Verify Via OTP
Secure your account with OTP verification. Enter your unique password sent to your email for enhanced security.
SSL Encryption
SSL encryption ensures secure and private communication, protecting sensitive information from unauthorized access.
Integrate NeetoDesk
with various third-party tools.
See All Integrations
Pricing Done Right
Traditionally, companies charge customers and spend money on Google ads to attract new users. NeetoDesk is taking a different approach. It focuses on organic user-driven growth by charging users as little as possible. Every time someone uses NeetoDesk, they are spreading the word about NeetoDesk.
Pricing PhilosophyNeetoDesk Mobile App
Stay connected on the go with NeetoDesk mobile app. Respond to tickets, access customer information, and keep your support team productive wherever you are.
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