The most affordable
Freshdesk alternative.
For support teams that want every feature on every plan, and only pay for the people who reply.
NeetoDesk is customer support software, a help desk and ticketing system that keeps every customer question organized, assigned to the right person, and answered before its deadline slips. Your team sees every conversation in one place, while customers can track their own requests in a customer portal and find answers in your knowledge base. Already on Freshdesk, Zendesk, or Help Scout? We'll move your entire history across for free.
Free for your first 10 agents. Then $30 per user, per year.
Hey, is moving from Freshdesk complicated?
Not at all, we’ll take care of everything for you.
NeetoDesk in numbers
The help desk that support teams
actually switch to.
More than 1.7K businesses have run their support on NeetoDesk, many of them bringing their entire Freshdesk or Help Scout history along. None of them pay per ticket, and their first ten agents cost nothing.
- 460K+Tickets managed in NeetoDesk275K+ already resolved or closed
- 185K+Tickets migrated from other help desksBrought over from Freshdesk and Help Scout
- 1.7K+Businesses that have raised a ticket345 of them active in the last 90 days
Where the tickets came from
463,673 live tickets- Raised in NeetoDesk
- 59%
- Migrated from other help desks
- 41%
What happens when
a customer asks for help
Whether a customer contacts you by email, ticket form, or through your customer portal, NeetoDesk follows the same four steps.
A ticket opens
The message becomes a ticket with a number, a status, and the customer's details.
Smart Routing
Automation rules set the priority, add tags, and assign the ticket to the right person or team.
An agent replies
With saved replies, private notes only your team sees, and help articles added straight into the response.
Measure & Improve
When the ticket is resolved, the customer can rate their experience. Reports show response times, ticket volume, workload, and satisfaction.
Email ticketing
Every email becomes a ticket with an owner and a status
Connect Gmail, Outlook, or your existing email service. Each incoming message opens a ticket that you can assign, prioritize, and track, so nothing sits in a shared inbox waiting for someone else to pick it up. The entire conversation stays together, and NeetoDesk warns you when a teammate is already typing a reply to the same ticket.
- Private notes keep internal context hidden from the customer
- Read receipts show when a customer has seen your reply
- Duplicate tickets merge into one conversation
- Replies also appear in your mailbox's Sent folder
@#4821OpenRefund request for order
Assigned to Ema WatsonWhere NeetoDesk fits
Four situations NeetoDesk was built to fix. If one of these sounds familiar, the rest of the page shows the fix.
A shared inbox that stopped scaling
When several people answer from one address, work gets duplicated and messages get missed. Every ticket has an owner and a status, each person sees what they need to work on, and NeetoDesk prevents two people from replying to the same customer at once.
Multiple emails from the same company
People from the same company may contact support at different times. Group contacts under one company to keep the full support history together, and add custom fields for details like plan tier or order number.
Bugs stuck between teams
Turn a ticket into a GitHub issue, Linear issue, or NeetoPlanner task without leaving NeetoDesk. The link stays attached to the ticket, so when engineering finishes the work, support still knows which customer to update.
A helpdesk bill that grows with every hire
Many helpdesks charge per agent, with SLAs, automation, and other features locked behind higher-priced plans. NeetoDesk is free for the first ten agents and $30 per user per year after that, with every feature available on both plans.
Freshdesk migration
Move from Freshdesk without losing your ticket numbers
Changing helpdesks usually means leaving your history behind or paying someone to move it. We handle the migration for you at no cost, and your tickets keep their original Freshdesk numbers, gaps included. When a customer writes in about ticket #4021, it's still ticket #4021.
- Share of all tickets
- 41%
- migrated in from other help desks
- Tickets moved
- 185K+
- history intact, numbers unchanged
- What it costs
- $0
- we run the migration for you
#4021 ✈185K+ movednumbers intactPHASE 01
Test migration
We copy your data across as a test run, and you review the result. Freshdesk keeps running untouched while we do this. If anything needs to be mapped differently, we adjust it and run the migration again.
PHASE 02
Switchover
You choose the date. Tickets move quickly; attachments take longer because each file is downloaded and uploaded again. The switchover itself usually finishes within one to four hours, with no downtime.
What comes across
- 01Tickets, keeping their original Freshdesk numbers
- 02Every reply and private note, in the order they happened
- 03Statuses, priorities, types, tags, and where each ticket came from
- 04Contacts, companies, groups, and agents including deactivated ones
- 05Custom fields, canned responses, attachments, and inline images
- 06Spam, trash, and archived tickets, filed where they belong
The full migration usually takes one to two weeks, including the test run and your review. We can migrate your Help Scout data too, using the same process.
What needs to be rebuilt
Automation rules, SLA policies, business hours, and historical reports don't transfer. If you need help setting them up again in NeetoDesk, we can do that with you.
Your knowledge base
Freshdesk keeps articles inside the helpdesk; Neeto separates them into NeetoKB. We move them at no cost, keeping categories, authors, tags, and SEO settings. Moving them across takes about five minutes, even for a large knowledge base.
"The team makes the migration easy. We have been very happy leaving Freshdesk."
Knowledge base
Answer with a help article without leaving the reply
Your team probably answers the same questions again and again. Instead, search your help articles while writing a reply, preview the right article, and insert it. The customer receives the article title, a short description, and a link to read it in full.
sign-in screen, including what to do if the email never arrives.Read the full article
Customer portal
Let customers check
their own tickets
Customers email to ask where their request stands, which means more replies for your team to write. The customer portal gives them somewhere to look instead. They sign in with a one-time code, see every ticket they have raised, read the whole conversation, reply, and close or reopen a ticket themselves.
- Customers can raise a new ticket from a form, without opening email at all
- The portal runs at your own web address with your branding, and every reply email links back to it
Ticket routing & SLAs
Automate who gets each
ticket and when it's due
Set rules that run when a ticket arrives or changes: assign it to a team, set a priority, or send a notification. Distribute new tickets around the team in turns, or assign each one to the person with the fewest open tickets. Response and resolution deadlines (SLAs) respect your business hours, and you get a warning before one is missed instead of a report afterwards.
- Approvals, task checklists, and per-team permissions are included on both plans
- Automation rules are unlimited, with no quota to grow out of
AI help desk with MCP
Connect your AI assistant
to your tickets
Use NeetoDesk with Claude, Cursor, GitHub Copilot, or Windsurf through MCP. Ask questions in plain English, and the assistant can read tickets, summarize long conversations, draft replies, and pull reports without you copying anything out of NeetoDesk.
Summarize the longest open ticketvia MCP#4821 · 32 repliesCustomer requested a refund on May 2. Waiting on
finance approval since Tuesday. Suggested next
step: escalate to Billing.
Help desk features
Other things you can do
in NeetoDesk
Organize it your way
Custom fields, filtered views, tags, saved replies, bulk edits, and keyboard shortcuts.
Reports that answer questions
See team and individual performance, response times, ticket volume over time, and customer satisfaction.
Email under your control
Reply from your own email, use custom signatures, auto-archive emails, and block or allow entire domains.
Satisfaction surveys
A short survey goes to the customer automatically when you close their ticket.
Security and access
SSO, two-factor authentication, audit logs, custom roles, IP restrictions, and your own custom domain.
Spam handling
Automatic filters, one click to block a sender, and a spam view that clears itself after 30 days.
Mobile apps
Native iOS and Android apps, so your team can respond even when they're away from their desks.
Cross-team handover
Hand a ticket to another team with the entire conversation attached.
Import and export
Bulk import customers when you're getting started, and export your data when you need it.
Help desk integrations
Good software works alone.
Great software works together.
Bring everything together. From communication to collaboration, NeetoDesk integrates seamlessly with the tools you already use, making your entire support system faster, smarter, and more connected.
Inboxsupport@yourcompany.comRefund request for order
#4821 · OpenHi! I was charged twice for order #10293. Can you refund one of them?
Reply as Ema Watson
Sorry about that, Sara. Billing is on it now.
APIConnect NeetoDesk to your own systems with a documented REST API, a command line tool, and an MCP server, all on the free plan.Explore the APIUnlimited free collaborators
Support is a company-wide job
Only the people who reply to customers count as agents. Everyone else you invite joins free: engineers, designers, finance, anyone whose input a ticket might need. Give them access to the tickets they should see, and they can read the history and leave private notes for the agent handling it.
When a customer says their card was declined, the person who can actually check the logs shouldn't need a paid seat to look.
Liza Haydenagent · paidreplies to customersDVDSFNDev, Design & FinanceViewer · Freeleave private notes
Free help desk software
Free for your first ten agents
The first ten agents are free. After that, Pro is $30 per user per year when billed annually, or $5 per user per month when billed monthly. Every feature described on this page is available on both plans. Nothing is locked behind a higher tier.
- Unlimited tickets and automation rules
- Unlimited team members; only agents who reply count toward the ten
- REST API, command line tool, and MCP server, all documented
Free plan
$0No credit card required
First 10 agents Free- All features, for your first ten agents. Not a trial.
Pro plan
$5per user/month · $30/user/year
Everything in Free, plus:- Remove NeetoDesk branding
The questions every switcher asks, resolved
These are the 22 tickets we'd get if you emailed us your questions one by one. We went ahead and closed them all.
Moving from Freshdesk
9 questions- Will we keep our original Freshdesk ticket numbers?Yes
- Do private notes move, or only the replies?Yes
- Do contacts, companies, and groups come across?Yes
- Do canned responses and custom fields move too?Yes
- Do attachments and inline images survive the move?Yes
- Can our knowledge base come with us?Yes
- Can we keep using Freshdesk during the migration?Yes
- Is the migration really free?Yes
- Can you migrate us from Help Scout instead?Yes
Working in NeetoDesk
13 questions- Does it work with Gmail, Outlook, or the email we already use?Yes
- Can customers file and track tickets without email?Yes
- Can customers close or reopen their own tickets?Yes
- Can I drop a help article into a reply?Yes
- Can I tell whether a customer read my reply?Yes
- Will it stop two agents answering the same ticket?Yes
- Can a ticket become a GitHub or Linear issue?Yes
- Can new tickets go to whoever is least busy?Yes
- Do SLA deadlines respect our business hours?Yes
- Can replies come from our own email address?Yes
- Can my AI assistant read our tickets?Yes
- Can we export everything whenever we want?Yes
- Is there a mobile app?Yes
Something we missed? Check the full feature list, or ask us and we'll open a real one.
Our wall of love
I really like the look of the system. Very smooth and easy to work around.
NeetoDesk is amazing. I love it.
Totally impressed by the feature set. The interface is clean and intuitive, and everything seems to work exceptionally well.
The API is working great! Our support system is running like butter at the moment.
An amazing software filled with features at an affordable price!
Frequently Asked Questions
Freshdesk keeps the knowledge base inside the helpdesk. In Neeto, they're separate products: NeetoDesk for tickets and NeetoKB for articles. We move your articles into NeetoKB at no cost, keeping categories, authors, tags, and SEO settings. Once they're there, your team can insert any article into a ticket reply.
Yes. Connect Gmail, Outlook, or your existing email service, and every incoming message opens a ticket. Your team replies from your own address, and replies also appear in your mailbox's Sent folder.
No. Automation rules are unlimited on both plans, and approvals, task checklists, SLAs, and per-team permissions are included too. Every feature on this page is available on the free plan.
The first ten agents stay free. Each agent after that is $30 per user per year when billed annually, or $5 per user per month when billed monthly. Only agents who reply to customers count; everyone else you invite joins free.
Yes. The customer portal lets customers sign in with a one-time code, see every ticket they have raised, read the whole conversation, reply, and close or reopen a ticket themselves. It runs at your own web address with your branding.
Yes. NeetoDesk is free for your first ten agents, with every feature included: automation, SLAs, the customer portal, integrations, and the API. After that, Pro is $5 per user per month, or $30 per user per year. Only agents who reply to customers count; everyone else joins free.
Freshdesk charges $19 to $89 per agent per month, and features such as round robin routing, satisfaction surveys, and audit logs sit on its higher plans. NeetoDesk includes every feature on every plan, is free for up to ten agents, and moves your Freshdesk history across for free, keeping your original ticket numbers.
Yes. We move your tickets, customers, and history at no cost, using the same process as a Freshdesk migration: a test run you review first, then a switchover on the date you choose.
Yes. Connect your support address, and every email becomes a ticket with an owner, a status, and a priority. NeetoDesk warns you when a teammate is already replying, and the whole conversation stays in one place instead of scattered across inboxes.
Yes. NeetoDesk has a documented REST API, a command line tool, and an MCP server, all on the free plan. Through MCP, assistants such as Claude, Cursor, GitHub Copilot, and Windsurf can read tickets, summarize conversations, draft replies, and pull reports.
Yes. Native iOS and Android apps let your team see and reply to tickets when they're away from their desks.
Start with ten agents, free
Connect your support email and see how your own tickets look in NeetoDesk. When you're ready to bring your Freshdesk history across, we handle that part for you.
Try it FREE