Milestone M33 - emails, ticket management and bug fixes

Let's go through what we got done in Milestone M33 (Mar24 - Apr06).

New features and enhancements 🚀

✅ More natural email content

We’ve refined the default email messages sent by automation rules. The updated messages sound more natural and provide greater clarity to your customers.

✅ Smarter ticket threading

If a reply comes in with a changed subject, it will now create a new ticket instead of being merged into the original one.

✅ More info in list view

The tickets list view now displays the ticket author and any associated tags. You can even update ticket tags directly from the list view; no need to open each ticket individually.

Bug fixes ⚒️

✅ Custom status in views and rules

Fixed an issue where custom statuses were not being respected in Views and Automation Rules.

✅ Business hours crash

We have resolved a crash that happened while editing Business Hours.

✅ Email sync edge cases

Addressed a few rare edge cases that prevented some emails from syncing properly.

✅ Slack link handling

Fixed an issue where links in the comments added from Slack were being ignored.

✅ Task behavior fixed

Tasks are back on track; we’ve resolved the issues affecting their behavior.