July 2025 updates – Custom domain support, smarter automation rules, and faster performance

Let’s go through what we got done in July 2025 in NeetoDesk.

New features ✨

✅ Custom domain support

You can now use your own custom domain for emails in NeetoDesk. This gives your outgoing communication a more professional and personalized touch.

✅ Custom Reply-To address

Want replies to go to a different address? You can now specify a custom Reply-To when setting up your mailbox, making it easier to route responses exactly where you need them.

✅ Any customer condition in automation rules

Automation rules just got smarter. With the new "any customer" condition, triggers now consider all customers involved in a ticket — including those added in CC — for more accurate and flexible automation.

✅ Better mailbox error handling

If your mailbox runs into issues like SMTP authentication errors, NeetoDesk will now automatically unverify the mailbox, highlight the issue, and offer guidance to help you fix it.

Enhancements ✨

✅ Faster app performance

We optimized bulk ticket updates, customer search filters, and automation rule previews — making everything feel snappier and more responsive.

✅ Clearer bulk customer import errors

CSV file format issues during bulk imports now show helpful error messages, so you can fix issues faster and continue with your imports.

✅ Cleaner domain handling in company profiles

When adding domains to companies, NeetoDesk now cleans up invalid characters like @, ensuring data stays neat and usable.

✅ Improved email processing

We added better handling for edge cases in incoming Microsoft emails — like missing subject lines, malformed attachments, and parallel delivery events — for more reliable ticket creation.

✅ Parallelized tests in CI

We now run automated tests in parallel, significantly reducing build times and speeding up our release cycle.

Bug fixes 🛠️

✅ Time-based automation timing fix

Fixed an issue where inactivity-based automation rules were triggering earlier than expected. They now work precisely as configured.

✅ SLA handling improvements

Fixed failures in SLA escalations and notifications due to missing or corrupted default priorities or SLA policies.

✅ Email loop prevention

We’ve added logic to prevent rare email loop cases where emails were being sent back and forth between the same sender and recipient.

✅ DKIM visibility fixes

Resolved a few issues where DKIM-related details weren’t being shown for some support emails.

✅ Webform reliability

Fixed errors that occurred when external webform links had invalid slugs, ensuring smoother form access.

✅ Ticket creation performance

Removed an aggressive index on a text column that was slowing down ticket creation — things should now be much faster.