Private Notes
Using private notes, you can attach comments to a chat that customers cannot see. These notes serve as a tool for documenting internal communication, outlining steps for troubleshooting, and providing additional context for other support staff working on the issue. You can additionally attach notes to a customer.
Who can see private notes in a neetoChat?
Private notes are typically only visible to support staff or authorized personnel with chat view access.
Can private notes be edited or deleted?
Yes, private notes can be edited or deleted. However, it's essential to exercise caution when making changes to private notes, as they may contain important information.
