---
title: "NeetoChat Features"
description: "Discover the features of NeetoChat and learn how its functionality can help streamline your processes."
canonical_url: "https://www.neeto.com/neetochat/features"
markdown_url: "https://www.neeto.com/neetochat/features.md"
---

# NeetoChat Features

Discover the features of NeetoChat and learn how its functionality can help streamline your processes.

## Chat Features

### Chat widget

Interact directly with customers in real-time to provide instant support.

### Pre-chat questions

Collect customer details or queries before starting a chat.

### Post-chat questions

Gather feedback or additional information after a chat ends.

### Chat history

Access complete conversation history for better insights.

### Automation rules

Automate routine tasks effectively to improve overall efficiency.

### Rich messages

Send messages with images, videos, or other multimedia formats.

### Private notes

Add confidential internal notes visible only to team members.

### Canned responses

Save and reuse frequently used responses for faster replies.

### Keyboard shortcuts

Click Shift +? to see keyboard shortcuts for quick and easy navigation.

### Knowledge base

Share useful help articles directly within the chat widget.

## Notifications

### Outbound notifications

Send notifications to customers proactively for better engagement.

### Notify visitors of unread messages

Alert website visitors about unread chat messages.

## Customization

### Chat widget customization

Personalize and design the chat widget to align with your brand.

### Chat widget

Easily embed and display the chat widget on your website.

## Chat Management

### Create Views

Organize and categorize chats based on the customized views.

### Tags

Categorize chats using tags for better organization.

### Business hours

Define and manage specific operational hours for chat availability.

### Custom fields

Customize and manage fields to gather relevant information.

### Groups

Organize team members into groups for better workflow.

### Workflows

Design and automate workflows for smoother customer interactions.

### APIs

Integrate and extend chatbot functionality with API management.

### Mapped fields

Map fields to streamline data collection and integration.

### IP restriction

Restrict access to specific IP addresses for security.

## Integrations

### Slack

Connect with Slack for seamless team communication.

### Zapier

Automate tasks by integrating with thousands of apps through Zapier.

### GitHub

Get updates and manage issues from GitHub within NeetoChat.

## Links

-   [Human page](https://www.neeto.com/neetochat/features)