Knowledge Base is a collection of articles, documentation, and frequently asked questions       (FAQs) that provides customers with self-service support options. These articles can help to       improve customer support by providing customers with quick and easy access to information on       common issues, reducing the need for them to contact support agents. This can help to save time       and increase customer satisfaction. To use this you can use NeetoKB from the suite of Neeto       products we have.

Knowledge Base Article

Write relevant help articles in Knowledge Base to cut down incoming chats.

Agent availability status lets agents show their current availability with three statuses:       Active, Offline, and Snoozing. "Active" means the agent is available to help customers,       "Offline" means they are not available, and "Snoozing" indicates they are temporarily away       but may return soon. This feature helps customers know when they can expect support and       improves communication overall.

Agent Availability Status

Automation rules in NeetoChat assist in defining pre-defined conditions and actions that are       executed automatically when certain system events occur. These rules can help to streamline       and automate a variety of tasks, reducing your workload and enhancing customer response times.

Automation Rules

Canned responses feature in NeetoChat allows support teams to use pre-written replies for       common questions. This saves time, ensures consistent communication, and reduces errors.       It also helps train new team members by providing quick and effective responses, making support       faster and more efficient.

Canned Responses

NeetoChat will keep a complete record of all the communications you and the customer exchange.       You can refer to previous conversations to retrieve vital information for quality assurance,       training, and addressing customer complaints or concerns.

Chat History

NeetoChat's Visibility feature lets you control when the chat widget appears based on conditions       like team availability, visitor location, specific pages, time of day, and how long a visitor has       been on a page. This ensures visitors get timely support exactly when they need it, improving       their experience and your team's efficiency.

Chat Widget Visibility

With NeetoChat, you can easily customize the chat widget on your website to match your brand.       This includes changing the widget color, adding your logo, setting a welcome message, and selecting       an icon, among other features.

Customize Chat Widget

NeetoChat provides keyboard shortcuts, which enable quick and convenient navigation and interaction using the keyboard rather than the mouse or touchpad. These shortcuts improve an agent's productivity, particularly when communicating with a large number of consumers. To display the shortcut keys, press Shift + ?

Keyboard Shortcuts

Live chat allows you to interact with your website visitors in real-time, giving instant help       and support. This boosts customer satisfaction and sales. It's easy to set up, customizable,       and keeps chat history for better service. NeetoChat makes it simple to interact with customers and       provide quick assistance on your website.

Live Chat

NeetoChat's Outbound Notification feature ensures visitors are always informed of replies from       your team. If a visitor asks a question but gets distracted or leaves the site, they'll receive       an email notification about any unread messages from agents. This is especially useful when agents       respond later, ensuring visitors stay updated even when they're not actively browsing your site.

Outbound Notification

Post-chat questions in NeetoChat enable the user to provide feedback or rate the quality of       the support they received after a chat session has concluded. These queries can be used to       collect information regarding the user's experience and level of satisfaction, as well as to       identify areas where the support process can be enhanced.

Post Chat Questions

Pre-chat questions of NeetoChat allows you to collect important information from users before       the chat session begins. This feature helps you understand the user's needs, preferences, and       issues right from the start for better understanding and efficient problem solving.

Pre Chat Questions

Using private notes, you can attach comments to a chat that customers cannot see. These notes       serve as a tool for documenting internal communication, outlining steps for troubleshooting,       and providing additional context for other support staff working on the issue. You can       additionally attach notes to a customer.

Private Notes

Rich messages feature in NeetoChat makes conversations more fun and engaging by letting you       add GIFs, record audio messages, and include emojis. This helps grab users' attention and makes       chats feel friendlier. Using visuals like GIFs and emojis also makes your messages clearer and       adds emotion that text alone might miss.

Rich Messages

The Business Hours feature in NeetoChat ensures that your customers know exactly when they can       expect a response from your support team. If a customer tries to get in touch outside of your       organization’s office hours, the chat widget will automatically inform them of your team's       availability and when they will be back online. This helps set clear expectations, reducing       frustration and improving customer satisfaction by letting them know when they can expect assistance.

Set Business Hours

NeetoChat allows you to create tickets in NeetoDesk directly from chat conversations. This       feature lets you convert chat interactions into formal tickets for tracking, prioritization,       and resolution, or to involve other teams if the issue requires more time and resources.

Ticket Creation

Interact with your customers real time to provide support.

Customize the style of your chat widget to match your brand.

Ask relevant questions to your customers so that the agents have the necessary information.

Pre Chat Questions

Ask for feedback about the service and other questions at the end of the chat.

Access previous conversations for providing consistent and informed support.

Save time and send predefined replies for common questions with just one click.

Make your conversation engaging by adding GIFs, emojis or by recording audio.

Tags ticket to apply automation rule, to filter and to better manage tickets.

Knowledge Base Articles

Control visibility of chat widget based on team availability, visitor location, page, time, and       visit duration for timely support.

Inform customers of your support team's availability for response times and improving satisfaction.

Ensures your visitors are informed of replies via email, even if they leave the site.

NeetoChat Features

NeetoChat, a Intercom/Freshchat alternative, is a live chat support tool that       provides real-time assistance. Suitable for businesses of all sizes, it offers       a customizable and secure way to chat with customers 24/7.

Give real-time chat support to your clients.

Connect with like-minded people, share experiences, and learn from each other.   Join our vibrant community of Neeto users to network, exchange ideas, and gain insights.

Join our Community Slack

Talk to your customers through live chats, answer their questions immediately, take them         through the products and make them feel valued and heard. Quick support leads to happy         customers and more sales.

Let your customers feel valued and heard.

Set your business hours and let your customers know when they can expect a response from your         support team. It helps in reducing frustration and improve customer satisfaction.

Set clear expectations

Customize the design of your chat widget to match your brand. You can change the colors and         designs so that it looks like a part of your website. NeetoChat ensures you offer a uniform         experience to your customers.

Make your chat widget personalized

NeetoChat make your life easier by handling tasks automatically. When specific events occur,         these rules kick in and perform pre-set actions, streamlining your workflow and ensuring faster         customer responses.

Save time with automation

Gather essential details like name, email, and query through pre-chat questions so your team         can help right away. Post-chat questions collect feedback on the support received, allowing         you to continuously improve.

Know your customer better

Manage your chats on the go and never miss a chance to provide great support to your customers       with NeetoChat mobile app for iOS and Android.

NeetoChat Mobile App

Easily manage all customer conversations on single screen. With NeetoChat mobile app, you can         keep track of all kind of queries and requests in a single place without switching between apps         and help them real-time. Whether it's a support issue or general enquiry, you'll have everything         you need to respond quickly.

Find your customer conversations in one place.

Get push notifications and offer immediate help to your customers with real-time support         right from your mobile app. You'll see customer messages as they come in and can respond         instantly, ensuring no one is left waiting. Whether you're on the go or at your desk,         NeetoChat helps you stay connected.

Real-time support for your customers.

Save time and respond faster with canned responses. Create pre-written replies for common         questions or queries, so you can provide instant answers with just a tap. This feature ensures         consistency and speed, helping you handle multiple customer conversations simultaneously.

Canned responses for instant reply.

Manage your chats on the go and never miss a chance to provide great support with NeetoChat     mobile app for iOS and Android.

Chat Management

Chatbot Settings

Integrations

Security & Access control

Support

NeetoChat

Intercom/Freshchat alternative. Live chat and instant messaging.

Enhance customer engagement and support with NeetoChat, the advanced live chat solution. Deliver real-time personalized assistance, resolve queries efficiently, and boost customer       satisfaction. Harness the power of chat widget, canned responses, and seamless integrations       for streamlined support operations. Elevate customer communication and deliver exceptional       experiences with NeetoChat for free.

Knowledge Base Article

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