Knowledge Base is a collection of articles, documentation, and frequently asked questions       (FAQs) that provides customers with self-service support options. These articles can help to       improve customer support by providing customers with quick and easy access to information on       common issues, reducing the need for them to contact support agents. This can help to save time       and increase customer satisfaction. To use this you can use neetoKB from the suite of neeto       products we have.

Knowledge Base Article

Write relevant help articles in Knowledge Base to cut down incoming chats.

Automation rules in neetoChat assist in defining pre-defined conditions and actions that are       executed automatically when certain system events occur. These rules can help to streamline       and automate a variety of tasks, reducing your workload and enhancing customer response times.

Automation Rules

Canned responses are pre-written responses that can be used to quickly address frequent       customer inquiries or concerns. They can save time and offer consistent responses to frequently       asked queries.

Canned Responses

With neetoChat, you can customize the chat widget on your website to match your brand's design.       This includes customization of the widget color, logo, welcome message, and icon, among other       things.

Customize Chat Widget

neetoChat will keep a complete record of all the communications you and the customer exchange.       You can refer to previous conversations to retrieve vital information for quality assurance,       training, and addressing customer complaints or concerns.

Full History of Chat

With neetoChat, users can easily and securely log in to their accounts using Google Login,       eliminating the need to wait for an OTP to access them. This feature is not only convenient       but also ensures the safety and security of the user's account.

Google Sign In

Integrating neetoChat with third-party applications allows you to collaborate and share       information seamlessly. You can connect with these platforms such as Slack and Zapier and       manage your data efficiently.

Integration

neetoChat provides keyboard shortcuts, which enable quick and convenient navigation and       interaction using the keyboard rather than the mouse or touchpad. These shortcuts improve an       agent's productivity, particularly when communicating with a large number of consumers. They       reduce errors and save time when working on various support inquiries. To display the shortcut       keys, select Shift + ?.

Keyboard Shortcuts

neetoChat offers real-time customer engagement and immediate support to enhance your customer       service experience. Real-time communication feature allows customers to receive instant       assistance and support, building trust and loyalty.

Live Chat

The iOS and Android apps enable your agents to access and manage chat from anywhere,       facilitating quick and efficient customer support regardless of location.

Mobile App

neetoChat offers the convenient feature of changing your availability status, allowing you to       inform your customers about your chat availability. Manage customer expectations and provide       top-notch service by easily communicating your availability through our status feature.       Coordinate your team's efforts and provide consistent and efficient customer support with this       useful feature.

Online Offline Status

Post-chat questions in neetoChat enable the user to provide feedback or rate the quality of       the support they received after a chat session has concluded. These queries can be used to       collect information regarding the user's experience and level of satisfaction, as well as to       identify areas where the support process can be enhanced.

Post Chat Questions

The Pre-chat questions feature of neetoChat enables you to acquire pertinent information from       the user before the chat session begins. The objective of pre-chat questions is to collect       information about the user's requirements, preferences, and issues, which can then be used to       provide more effective and personalized support.

Pre Chat Questions

Using private notes, you can attach comments to a chat that customers cannot see. These notes       serve as a tool for documenting internal communication, outlining steps for troubleshooting,       and providing additional context for other support staff working on the issue. You can       additionally attach notes to a customer.

Private Notes

Rich messages, also known as interactive messages or multimedia messages, are chat messages       that go beyond ordinary text by incorporating various forms of media and interactive elements.       These messages enrich the communication experience by enabling users to interact in a more       dynamic and engaging manner.

Rich Messages

SSL encryption in neetoChat ensures that the communication and data exchanged within the       platform remain secure and private. It provides an additional layer of protection and peace of       mind, ensuring that sensitive information stays confidential and protected from unauthorized       access.

SSL Encryption

neetoChat allows you to create tickets in neetoDesk directly from chat conversations. This       feature lets you convert chat interactions into formal tickets for tracking, prioritization,       and resolution, or to involve other teams if the issue requires more time and resources.

Ticket Creation

neetoChat includes an OTP feature that adds an extra layer of security to the system by       requiring users to enter a unique code every time they log in. This feature can help to prevent       unauthorized access and protect sensitive information, making neetoChat a more secure option       for organizations that handle sensitive data.

Verify Via OTP

Chat with your customers live and help them find what they're looking for.

Customize the style of your chat widget to match your brand.

Ask relevant questions to your customers so that the agents have the necessary information.

Ask for feedback about the service and other questions at the end of the chat.

Full history of chat is kept so that you can run analytics as far back as you want.

Save time and send predefined replies for common questions with just one click.

Send emojis, videos and audio files to your customers to have an engaging conversation.

Tags ticket to apply automation rule, to filter and to better manage tickets.

Automation

Quickly create tickets from the chat itself.

Quickly execute commands by using keyboard shortcuts.

Make your support process effective and improve efficiency integration with other products.

Knowledge Base Articles

With iOS and Android apps you can chat with your customers anytime anywhere.

Force all your agents to login using google login and make your organization more secure.

Security is furthered strengthened by asking agents to enter OTP every time they login.

SSL encryption ensures secure and private communication, protecting sensitive information       from unauthorized access.

Never miss an opportunity to help your customers. neetoChat will help you to connect with your     customers from anywhere and anytime.

neetoChat

Enhance customer engagement and support with neetoChat, the advanced live chat solution.       Deliver real-time personalized assistance, resolve queries efficiently, and boost customer       satisfaction. Harness the power of chat widget, canned responses, and seamless integrations       for streamlined support operations. Elevate customer communication and deliver exceptional       experiences with neetoChat for free.

Knowledge Base Article

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