Milestone M30 updates

Let's go through what we got done in Milestone M30 (Feb10 - Feb23).

Enhancements

- Editable Canned Responses – Canned responses with reply/note actions are now editable before applying, giving you more control over your responses.

Bug Fixes

- Fixed inconsistent behavior in the Business Hours form; the submit button now enables correctly when changes are made.

- Resolved issues with the color picker for custom statuses.

- Fixed an issue where mentions were not possible in notes for closed tickets.

- Resolved a bug where some users received duplicate email notifications for unread messages.

- Fixed an issue where users without proper permissions could access certain tickets.

- Resolved a bug where the "typing..." indicator appeared for all visitors when any one of them started typing.

- Fixed links in unread message emails; they now correctly direct users back to the previous page and open the selected conversation.

- Resolved issues with chatbot workflows, allowing sections to be dragged and reordered properly.

- Fixed an issue where some views and automation rules were not working as expected.

- Resolved a bug where widget styles did not load in the Firefox browser.